Privacy policy

At IVISYS, we respect the privacy needs of our customers and other stakeholders. This Privacy Policy outlines what specific information is gathered on the IVISYS site and on social media platforms and how that information is used.

Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at info@ivisys.com.

Information collection and use

IVISYS collects information that personally identifies you (“personal information”) in some circumstances, for example when you apply for our services. The types of personal information we collect can include name, contact details, identification information, organisation, title, information submitted in forms, payment details and enquiry/complaint details. We also collect personal information about your interactions and transactions with us, which can include we have with you by telephone, email or online for purposes including security, dispute resolution, marketing and training. We collect personal information directly from you as well as from third parties including public sources, our related companies, information service providers and the parties with whom we exchange information as described here.

We collect and use your information to provide, administer, improve and personalise our products and services, maintain and update our records, manage our relationship with you and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.

If you are our customer, your personal information is used to create your personal access to our product, and to contact you in the course of using this product. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by IVISYS may be used to tailor this web site or any requested email communications, and to display information that is more relevant to you on our sociale media platform and the internet.

Your email address is used to only send you information that IVISYS deem could be of interest to you. IVISYS will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms not involved in the provision of IVISYS services.

All emails that you receive from an IVISYS email list will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.

We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your enquiries.

Disclosure

We may exchange your personal information with our related bodies corporate, yourrepresentatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services. Third parties to whom we disclose personal information may be located in the EU, the United States of America and other countries.

Subscriber Lists, customer services and cookies
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications via the unsubscribe mechanism at the bottom of each email.

Customer service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone.