We’re here to serve.
In our aspiration to become the leading total solutions provider in automated machine vision, we now proudly present the IVISYS Global Customer Service and Support Offering.
As a frontrunning team we are here to deliver state-of-the-art solutions, in products and services; with smartness, attention to details and customer focus in everything we do. IVISYS provides a friendly, accessible set of individuals that will provide professional service and support to our customers globally.
We’re nice, smart, people, basically.
We’d love to hear from you.
Meet the IVISYS Global Service & Support Offering. We offer a flexible and accessible set of tools that support the customers to prevent downtime, increase efficiency, productivity and in the end growth revenue.
When you contact us, a unique ticket is created for each specific case where the reported issue will be tracked. The team has remote access to the machine so we can connect and start troubleshooting as soon as possible, allowing our highly skilled and trained technical support staff resolve issues remotely or, if needed, on site.
In summary, we promise easy access, timely response time and a great knowledge.
IVISYS Global Customer Service & Support Team is available via support@ivisys.com.
A ten-dimensional proposition.
We at IVISYS offer individual service and support agreements tailored to each customer’s specific needs.
1. Helpdesk/support.
2. Warranty issues.
3. Access to Knowledge database/white papers/manuals.
4. Training packages.
5. Maintenance.
6. Live data.
7. Data Insights.
8. New features program.
9. Upgrades (HW).
10. Remote monitoring.
